What if I want to cancel or change my reservation?
We have a 24 hours cancellation policy. If you cancel more than 24 hours before the trip leaves, we will refund your credit card. For this or a change of the date call us at 808-244-1979 or toll free 1-888-983-8080.
How do you know about my reservation?
If you make your reservation on our website, your reservation arrives automatically in our reservation system. Our captain will have your name on his manifest. Mention your name at check in at the dock box.
Can I pay cash?
Yes, but this only works by phone. Call 808-244-1979 or toll free 1888-983-8080 and mention, that you would like to pay cash. However, to book your reservation, we will need to hold your credit card to confirm the reservation. Then you can pay cash at check in or if you change your mind by credit card.
What should I bring?
Your towel, sunglasses, sunscreen, hat, a light cover up and your CC card or cash for tips and some things you might want to buy. Your valuables are safe on the boat. We never heard about somebody stealing something. Don't leave them in the car.
I'm pregnant, is it a problem?
No problem with pregnancy. Swimming and snorkeling is good for you and your baby and the boat ride is safe. The Lani Kai is a very stable boat.
Can small children come, too?
Yes, they are very welcome, too. But it is your responsibility to watch them.
What about wheelchairs and disabilities?
We do our best to accommodate everyone regardless of disability. If you have a specific need, please call us or make a note in "Special Information".
I'm a vegetarian, vegan or I need another diet.
Our food works well for vegetarians, too. There are lot's of vegetables, fruits and cheeses. If you need another special diet, please let us know. Make a note in "special information" or to be really sure call 1-808-244-1979. For a special diet we need at least 2 days notice.
Do you have prescription masks?
Yes, we do. Please ask the crew on the boat. We have exchangeable lenses dioptre -2.0 to -7.0.
What size of fins do you have?
Up to size 17.
What, if the weather gets bad?
Our captain makes the decision. If it is safe, the boat goes. Maui weather changes fast. Sometimes he makes the decision in the morning of the trip. There are many surprises with Maui weather. It can be rainy and stormy at night and beautiful in the morning.
If he makes the decision not to go, you will be called and you can reschedule or get a refund.
How much snorkeling time do we have?
On the morning trip 3 hours. In the afternoon it depends on the snorkeling location. Coral Gardens would be 2 hours of snorkeling time, Molokini about 1 hour. When we watch whales it is a little bit less.
How long does it take to get to Molokini?
About 45 minutes.
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